Common Questions About Our Adult Behavioral Health Program

What should I bring?    We usually encourage patients to bring 3 days’ worth of comfortable and casual clothes to wear during the day and then pajamas for sleep.  It is vital that you have shoes with no-slip soles to reduce the risk of falling. It is important that you bring clothing that does not have strings, ties, or belts. Your clothing will be labeled with your name.  We have laundry available and will make sure you have clean clothing.  You should bring your toiletry items (shampoo, toothbrush, etc.) but the item may be kept in a special locker to be checked out for your use and then returned for safe keeping.  Please do not bring money or valuables with you to the hospital.

What will my day look like?   You will spend most of the daytime hours participating in group therapy.  Groups are usually 45-50 minute sessions with short breaks in between. Refer to the schedule.

What about my meals?    All meals are provided.  Patients are encouraged to eat together in a group-like setting.  Eating is an activity of daily living; building this skill assures improved nutrition after discharge and socializing is an important part of healing.  We cannot allow food to be brought in.

What is the Pass Code?  You will be assigned a passcode when you are admitted to the facility.  This passcode is used to help maintain your confidentiality.  Please share your passcode only with people you want to have information about you.  Visitors will also need the passcode or will not be allowed to visit.  Without it, we will not acknowledge you are a patient when they come or call.

When are visiting hours?    6:00 p.m. to 7:00 p.m. Sundays only.  Only 2 visitors are allowed on the unit at the same time.  They are welcome to “switch out” so that each of them can spend time with you.  Children under age 18 are not permitted to visit.  Visitors are required to leave all personal items including cell phones and purses or other bags in their car when visiting.  No food or outside items are permitted during visiting hours.

What safety measures might I expect?    TrustPoint Hospital is a smoke-free facility. Our unit is kept secure – although it is large and bright to promote healing.  The unit and patient rooms have many safety features built in.  Our specially trained staff will provide supervision and support.  Rooms do not have a television or phones in them for safety and encouragement to participate in treatment rooms. There is a large screen TV for your enjoyment during down times in the shared area during designated times.  The phone is available for you to use during designated times between group therapy.

Will I have a roommate?    All rooms are semi-private and everyone shares a room with someone of the same gender.

Patient and Family Guidelines

Visiting Hours: Family and friends may visit from 6:00 p.m. to 7:00 p.m. Sundays only. You are responsible for giving all visitors the passcode issued to you during admission.

Groups: All patients are expected to attend and participate in all scheduled group activities per their treatment plan in order to gain the therapeutic benefit of care.

Phone Privileges: Please limit your phone calls to no more than 10 minutes during the scheduled times. Phone use is not available before 6:00 a.m. or after 10:00 p m.

Clothing: We usually encourage patients to bring 3 days’ worth of comfortable and casual clothes to wear during the day and then pajamas for sleep.  It is vital that you have shoes with no-slip soles to reduce the risk of falling. It is important that you bring clothing that does not have strings, ties, or belts. Your clothing will be labeled with your name.  We have laundry available and will make sure you have clean clothing.  You should bring your toiletry items (shampoo, toothbrush, etc.) but the item may be kept in a special locker to be checked out for your use and then returned for safe keeping.  Please do not bring money or valuables with you to the hospital.

Valuables: The hospital is not responsible for valuables if they are lost. We encourage valuables to be sent home when possible.  Hospital security will secure select valuables in the hospital safe and return them to you at the time of discharge.

Restricted Items: Staff will search incoming packages to secure such items.  We ask that you notify staff of any of the following items:  cameras, tobacco products, alcoholic beverages, outside food and beverages, non-prescription drugs, weapons, glass, and cell phones. We will gladly secure them for you. Also, it is strongly recommended that you not give items to other patients or borrow items from other patients.

Unit Safety: In order to maintain a safe environment, all potentially hazardous items must be removed from your belongings at admission. Belongings brought to the hospital will be searched in your presence. Items we will secure include but are not limited to:

  • All medications including any over-the-counter drugs
  • Any item made completely or partially from glass (this includes cell phones)
  • Any item with a blade or sharp point
  • Any weapon or heavy item that may be used as a weapon
  • Appliances with electric cords
  • Any item that can be used for self-harm
  • Any item containing alcohol, combustible fluids and all aerosol cans
  • All matches and lighters
  • All heat producing items such as curling irons or hair dryers
  • All types of blade razors; you may only use safety razors or electric razors.
  • Any outside food or beverages

Treatment Plan: An individual care plan will be developed with you by an assigned care manager.  You will be asked to help identify problems, your strengths, and possible solutions in order to maximize treatment and promote health and well-being.

Medications: Medication given to you while here must be prescribed by the physician and dispensed by the nursing staff at the scheduled times. Please ask questions if you have them – you should know the name, the actions, and any potential side effects of the medicines you are given. Medication brought in at admission usually is returned to you, or may be disposed of at your doctor’s discretion.

Conduct: You are expected to conduct yourself in an appropriate manner while on the unit. Threats of harm or fighting infringe on the rights of others and are taken seriously. Conflicts with peers should be resolved with the assistance of staff if you are unable to resolve the situation.

You might make friends here with the other patients. We ask that you keep your relationship at the friend level. Personal relationships should not interfere with your current treatment. The staff will observe all the patients during the day and will make rounds at night so that everyone can be safe and focused on their treatment issues.

Environment: TrustPoint strives to provide surroundings that promote a caring environment and quality treatment. You are asked to keep your room tidy and to make your own bed. Please pick up after yourself in common areas. Housekeeping provides routine services such as cleaning your restroom and emptying your trash can. Bed linens and towels are available; please put your dirty linen in the proper receptacle. Staff will assist you with making your bed if you are unable.

Cell Phones: Cell phones may not be used while in treatment here. We will secure your cell phone with your other belongings. We have patient phones from which you can make and receive calls. Please write down phone numbers that are stored in your cell phone.

Confidentiality: You will be assigned a passcode when you are admitted to the facility.  This passcode is used to help maintain your confidentiality.  Please share your passcode only with people you want to have information about you.  Visitors will also need the passcode or will not be allowed to visit.  Without providing your passcode, we cannot acknowledge that you are a patient in our facility.